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Driftgard Trust Center

Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Driftgard’s website and Services. By accessing or using the Services, you agree to these Terms.

Effective date: 4 March 2026  •  Last updated: 4 March 2026

Accountability

You are responsible for what you upload and for configuring retention and access controls to meet your obligations.

Acceptable use

No abuse, unauthorised access, malware, or unlawful data processing. Use Driftgard only as permitted by law and contract.

Limits

Services are provided “as is” with disclaimers; liability is limited to the maximum extent permitted by law.

Enterprise customers

If you have a signed Order Form, MSA, or other agreement with Driftgard, that agreement may supersede these Terms for the covered Services.

1. Definitions

  • “Services” means Driftgard’s website, applications, APIs, dashboards, and related services.
  • “Customer Content” means prompts, responses, datasets, files, metadata, and other content submitted to the Services.
  • “Output” means evaluation results produced by the Services (e.g., decisions, scores, violations, evidence, reports).
  • “Order Form” means a commercial document specifying subscription scope, fees, and terms for paid Services.

2. Eligibility and account registration

2.1 Eligibility

You must have authority to bind your organisation (if using Services on behalf of an organisation) and be legally permitted to use the Services.

2.2 Account security

You are responsible for maintaining the confidentiality of credentials and for all activity under your account.

3. License and access

Subject to these Terms and any applicable Order Form, Driftgard grants you a limited, non-exclusive, non-transferable right to access and use the Services for your internal business purposes during the subscription term.

4. Acceptable use

4.1 You must not

  • Use the Services to violate any law, regulation, or third-party rights.
  • Upload content you are not authorised to process or share.
  • Probe, scan, or test vulnerabilities without authorisation.
  • Interfere with service availability or attempt to bypass access controls.
  • Upload malware, exploit code, or harmful payloads.
  • Reverse engineer the Services except to the extent permitted by law.
  • Use the Services to build a competing product using Driftgard confidential information.

4.2 Your obligations

  • Configure projects (retention, telemetry, masking) in line with your obligations.
  • Maintain accurate account and billing information.
  • Ensure users are trained and authorised to access the Services.
  • Comply with any usage limits (e.g., evaluation volume) specified in your plan.
Security reporting

If you believe you found a security issue, report it via the contact form. Please do not publicly disclose without allowing a reasonable remediation period.

5. Customer Content and Outputs

5.1 Ownership

As between you and Driftgard, you retain ownership of Customer Content. Driftgard retains ownership of the Services, including underlying software, templates, and evaluation methodologies.

5.2 License to process

You grant Driftgard a limited license to host, process, transmit, and display Customer Content solely to provide, secure, and improve the Services in accordance with these Terms and any applicable agreement.

5.3 Outputs

Outputs are generated from Customer Content and control pack configuration. You are responsible for reviewing Outputs and for decisions you make based on them.

5.4 Sensitive data

Unless expressly agreed in writing, do not submit highly sensitive personal data (e.g., health records, government IDs), credentials, or regulated secrets. Use masking and minimisation where possible.

6. Fees and payment (paid plans)

Fees, billing cycles, usage limits, and payment terms are specified in your Order Form or subscription plan. Unless otherwise stated, fees are non-refundable and payable in advance. Taxes may apply.

7. Availability, changes, and beta features

7.1 Service changes

We may update the Services to improve quality, security, or functionality. We will use reasonable efforts to avoid material degradation.

7.2 Beta features

Beta or preview features may be offered “as is” and may change or be discontinued. Use them at your discretion.

8. Disclaimers

The Services and Outputs are provided on an “as is” and “as available” basis. Driftgard disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. Driftgard does not guarantee that Outputs will satisfy any particular regulatory requirement.

9. Limitation of liability

To the maximum extent permitted by law: (a) Driftgard will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data; and (b) Driftgard’s total liability for all claims relating to the Services will not exceed the amounts paid by you to Driftgard for the Services in the 12 months preceding the event giving rise to liability (or a higher cap if required by law or specified in an Order Form).

Nothing in these Terms limits liability that cannot be limited by law.

10. Suspension and termination

10.1 Suspension

We may suspend access if we reasonably believe the Services are being misused, security is at risk, or required by law.

10.2 Termination

Either party may terminate as set out in your Order Form. For free access, we may terminate at any time.

10.3 Effect of termination

Upon termination, your right to access the Services ends. Customer Content may be deleted according to your retention settings, contractual obligations, and applicable law. Some provisions survive termination (e.g., IP, disclaimers, limitation of liability).

11. Governing law and disputes

These Terms are governed by the laws of the jurisdiction specified in your Order Form, or if none is specified, the laws of the place where Driftgard is established. Any disputes will be resolved in the courts specified by applicable law, unless otherwise agreed in writing.

12. Contact

Questions about these Terms

Contact us via the website contact form. Enterprise customers may also use their support channel provided during onboarding.

(Optional later: add a dedicated email like legal@driftgard.com once you’re ready.)

Order Form prevails

If you have a signed commercial agreement with Driftgard, it will control in the event of conflict with these Terms for the scope of Services covered.